It's always great to see procedures that are otherwise torturous done electronically. I had the misfortune of dealing with Dubai Courts recently. I felt unhappy about the way things have gone (I got the verdict I wanted, but that's not it).. so I thought, hey, let's file an eComplaint, eh?
Little problem. Apparently the entire eGovernment initiative is only designed for IE (Internet Explorer). For those uninitiated, this means that anyone not using Microsoft's browser (and operating system) is locked out of utilizing the eGovernment services.
It is a shame that such an initiative lacks the common sense of being standards compliant and not discriminating against users because of their choice of system. There is absolutely no excuse for such an oversight (or lack of initiative). If Dubai is serious about eGovernment, they should reconsider their technology partners.