17 June, 2006
Bad Business Practices at IATC
Anyone else had any problems with the IATC (International Automobile and Touring Club)? This organization which is contracted by HSBC to provide auto-recovery and other services to its customers is fraudulent. I waited 3-hours and several phone calls later for a pick-up on Thursday. They never came. (Meanwhile my car was in a workshop and needed to be transported to another.) They agreed to do it on Saturday, but I spent from 8 a.m. Saturday till 4 p.m. trying to get them to do this. They repeatedly LIED and said someone was coming, they would get back to me, etc. Avoid this fraudulent service provider!
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2 comments:
Why not lodge a formal complaint to either of the 2 org's (the bank and the service provider) to solve your problem?
Well, I don't think I could possibly agree to your comment. I myself have been holding a Roadside assistance card with IATC through HSBC for the past 3 years and if I'm right, I might have requested their service for atleast 5 times during this period and I always got a rather quick response, except for once when I had to wait a little more than an hour. The service was excellent and the recovery operators seemed experienced in the way they did their job.
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