15 November, 2006

Etisalat responds to 'customer demands'

"Internet users across the country starting November 16,2006 can use the affordable alternative for high speed Internet browsing and e-mailing, based on a 15-hour surfing limit. Customers can also subscribe to a one-year contract option whereby they will benefit from free installation and free usage for one month (15 hours).

With the time-based Al Shamil 256K package, customers will have access to an online facility to monitor their usage levels. Customers will also receive e-mail alerts on reaching 80 %,, 90 % and 100 % of their consumption limit.

Abdulla Hashim, Assistant General Manager, Marketing, Etisalat, said the new package was crafted in response to customer demand."
from here

According to another article it will cost 100 dirhams per 15 hours.

Hmm...

"The response so far to Etisalat's own survey (survey is no longer active) showed a majority of subscribers (75% as on 23/Jan/00) favour a flat charge.
...
The solution is without a doubt the speedy implementation of an Unlimited Rate Plan while keeping the toll free access number intact."
from here
That was written back in 2000, 6 years ago; Etisalat still hasn't responded to that demand yet they're willing to offer an overpriced time-based broadband solution.

12 comments:

BD said...

Unlimited Rate Plan Isn't that the current ADSL package? It cost Dhs 150 per month for unlimited usage at the lowest speed, I believe. Comparatively Dhs 100 for a limited 15 hours does not make any sense. Someone must have got the details wrong.

Brn said...

bd,

I agree, unless it means that they are junking all the current plan and leaving this as the only option. According to this page, it is only 149 for unlimited access at 256K now. I agree, who in the world is going to sign up for 15 hours to only say 49 dirhams?

samuraisam said...

well my source for the 99 AED/month thing was this...

Etisalat introduces Al Shamil broadband subscription
Telecom Paper (subscription), Netherlands - 1 hour ago
UAE operator Etisalat is offering a low-cost broadband package for AED 99 per month, giving fifteen hours of surfing time. The Al ...


Unfortunately its only available to paid subscribers /: the other articles didn't mention a price.

Shiva said...

Lets not forget the most important thing here! How can they hog the headlines screaming their record profits if they responded positively to customer demands??

BD said...

Although I'm critical, ironically I fit the profile of someone who could actually go for that stupid offer. I work in one place 5 days a week and spend my 2 days off in another. I currently have ADSL in the 5 day venue and nothing at the 2 day venue. I couldn't see myself spending another Dhs 150, but I could see myself biting the bullet to pay Dhs 99. So, is this the customer demand their talking about it?

Shiva said...

they have rightly sensed what you wanted :)

Anonymous said...

Now thats what I call a ripoff....in the rest of the developed world, u can get unlimited acccess for the same price.

Anonymous said...

i can't beleeve that bd wants to save 50 dhs .if that gets him two pints and a good sleep then so be it.

bizzwhizz said...

i think they r responding not to customer demands but to share holder demands for more profits

Hesham said...

Etisalat's services are overpriced, the connections very slow, plus on top of that there is the proxy...

I have seen ads for internet via satillite but im not sure if thats a viable alternative...

Even with the launch of DU, I think Etisalat will serve the community better by spinning off the net services into an independent division and have it focus solely on ISP aspects of business...

Only then quality will improve..

Anonymous said...

Is 256k still classified as broadband in this day and age?

Anonymous said...

Seeing that you can get unlimited time, 8Mbps, 16Mbps or perhaps even faster, elsewhere for the same price or less, this is nothing but a money-grabbing ripoff from Etisalad.

Sorry, but if they truly listened to customers, they would do something substantial, not this kind of crap.

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